Question 1

Why should I choose LED lights?

Accepted Answer

LED lights are energy-efficient, consume less electricity, last longer, and provide brighter illumination than traditional bulbs or CFLs. They reduce electricity bills and support eco-friendly living.

Question 2

Are LED lights energy efficient?

Accepted Answer

Yes ✅. LED lights consume up to 80% less energy than traditional incandescent bulbs while providing the same or better brightness.

Question 3

Do LED lights produce heat?

Accepted Answer

LEDs produce minimal heat, staying cool and safe for continuous use.

Question 4

What types of LED lights do you manufacture?

Accepted Answer

We manufacture a wide range of LED products including:
LED Panel Lights (Square, Round, Surface, Concealed)
LED Spotlights & COB Lights
LED Flood Lights & Street Lights
LED Tube Lights & Bulbs
Power Supply SMPS for Led Strip light

Question 5

Do your LED products come with a warranty?

Accepted Answer

Yes. Most of our LED lights come with a 1–2 year warranty depending on the product. Warranty details are mentioned on product pages and invoices.

Question 6

What are the differences between Warm White, Cool White, and Neutral White LEDs?

Accepted Answer

Warm White (3000K): Soft, cozy light for homes & restaurants. Cool White (6500K): Bright, bluish-white light for offices, hospitals, and showrooms. Neutral White (4000K): Balanced light for general use.

Question 7

How do you place an order on Choiceinfinitylights?

Accepted Answer

Add the product to your cart, go to checkout, enter your shipping details, choose payment, and confirm your order if you face any issue then whatsapp us at +91 9205105356

Question 8

Do you share installation guidance for your LED lights?

Accepted Answer

Yes. We can guide you on cut-out size, fitment, and basic wiring requirements. For final installation, use a qualified electrician.

Question 9

Which LED light should I choose for home or commercial use?

Accepted Answer

Choose based on room size, brightness, cut-out size, colour temperature, and usage. For homes, offices, shops, and project sites, our team can help you select the right model.

Question 10

How long do your LED lights last?

Accepted Answer

Most LED lights last 25,000 to 50,000 hours. Actual life depends on the product and how you use it. This means fewer replacements and lower maintenance over time.

Question 11

What does lumen mean when choosing an LED light?

Accepted Answer

Lumen measures brightness. Higher lumen means more light. Choose lower lumen for small rooms and higher lumen for larger spaces or work areas.

Question 12

How do I choose the correct cut-out size for a panel light or downlight?

Accepted Answer

Check the product page for the cut-out size before you order. Match it with your ceiling opening to avoid fitting issues. If the opening is not standard, confirm the size with us first.

Question 13

What does the CRI rating mean in LED lights?

Accepted Answer

CRI means Colour Rendering Index. It shows how accurately a light displays colours. A higher CRI gives a more natural look, which is useful for homes, showrooms, and workspaces.

Question 14

What does surge protection mean in an LED light?

Accepted Answer

Surge protection helps the light handle sudden voltage spikes. It protects the driver and helps improve product life, especially in areas with unstable power supply.

Question 15

Are your LED lights suitable for Indian voltage conditions?

Accepted Answer

Yes. Our LED lights are made for Indian power conditions. Check the product page for voltage, surge protection, and other electrical details before buying.

Question 16

What should you do if your item arrives damaged or wrong?

Accepted Answer

Contact us with your order number and clear photos of the item. We review the case and guide you on the next step for a replacement or resolution.

Question 17

What is your return or replacement process?

Accepted Answer

If you receive a damaged, wrong, or defective item, contact us with your order details and product photos. We will review the case and guide you on the next steps as per our policy.

Question 18

Do you deliver to locations across India?

Accepted Answer

Yes. You can order from serviceable pin codes across India. Delivery time depends on your location and product availability. Shipping details appear at checkout.

Question 19

How can you track your shipped order?

Accepted Answer

Yes. Once your order ships, you get tracking details. Use them to check the delivery status.

Question 20

How long does delivery take for your order?

Accepted Answer

Delivery time depends on your location and the product. You see the estimated timeline during checkout or after order confirmation.

Question 21

Do you charge shipping fees on orders?

Accepted Answer

Shipping charges depend on the order value and delivery location. The final shipping amount, if any, is shown at checkout before payment.

Question 22

What payment methods do you accept at checkout?

Accepted Answer

You can pay securely through Razorpay. The available payment methods show at checkout.

Question 23

How do I redeem a Choiceinfinitylights eGift Card?

Accepted Answer

Buy the eGift Card, and the code is sent by email. Enter that code at checkout to use the balance. Gift cards start at INR 200.

Question 24

Can you place bulk orders for retail or project needs?

Accepted Answer

Yes. You can place bulk orders for retailers, builders, and project needs. Share your product list and quantity for support.

Question 25

Do you provide GST invoices for business orders?

Accepted Answer

Yes. We always provide GST invoices for business, Retail Customers  and wholesale orders. Share your GST details before invoice generation to get registered business output.

Question 26

How do I claim warranty for a faulty LED light?

Accepted Answer

Keep your invoice and order details ready. Contact our support team with product photos or a short video, and we will guide you based on the warranty terms.

Question 27

Can I cancel or change my order after placing it?

Accepted Answer

Yes, if the order has not been packed or shipped yet. Contact us as soon as possible with your order details.

FAQ

Frequently asked questions